Enhanced Support and Maintenance Terms For Extra Peace of Mind
For help when you most need it, our products and certain services are supplied with either Standard or Premium support & maintenance.
Even if your product or service is supplied with our Standard support & maintenance, you can upgrade it to Premium at any time for that extra peace of mind or if you need us on-site to lend a personal hand.
Support & Maintenance Plans
Support & Maintenance
Standard
FREE
Always
- Included with all our products and certain services
- Contact by support ticket
- Monday to Friday - 10:00 to 17:00 GMT
- Up to 24 hour offsite response
- Onsite UK response unavailable
- Onsite Overseas response unavailable
- 72 hour maintenance response
Support & Maintenance
Premium
£1,599
12 Months
- Included with Software Development (1st year)
- Contact by support ticket, telephone, email, Teams, Zoom
- Monday to Sunday - 09:00 to 18:00 GMT
- Up to 1 hour offsite response
- 48 hour onsite (UK) response*
- 72 hour onsite (Overseas) response*
- 48 hour maintenance response
*Excludes travel and accomodation expenses.