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SERVICES / Technical Writing /

Technical WritingTechnical Writing FAQ

Q: What do you need from us?
A:

This is what you need to do before we start your project:

  1. Complete and submit our Quote form and supply us with a setup file of the software that you would like us to write documentation and Help for. If necessary we will contact you if we have any questions, or we will provide you with a quote and a document that outlines the sections and headings that will appear in the completed publications.
  2. Supply image files of diagrams, photographs, logos, etc. you would like to appear in the publications. Don’t worry about supplying screenshot images. We create them for you.
  3. Supply data the software requires in order for it to operate like it would in a live environment.
  4. Supply the contact name, telephone number, mobile number and email address of the subject matter expert (SME) we can contact for information about the software;
  5. If you do not want us to use our default document and Help template (see examples), please provide an example design or a Word template.
  6. Provide payment! We ask for 50% of the quoted price prior to commencing the project, and the other 50% on completion.

Q:

Where does the technical writing take place?

A:

Our technical authors work offsite and use their own facilities and IT resources. This has the following benefits:

  • Eliminates travelling and accommodation costs (and keeps what we charge to an absolute minimum).
  • The author is able to work in a familiar and undisturbed environment helping them to produce high quality publications in the shortest possible time.
  • You do not need to provide office space, IT resources and induction training for the author.

Q:

Can I update the completed documentation and Help myself?

A:

We supply you with the Word (docx, doc) file that is used to produce the PDF documentation and Help system. You can either update this then generate a PDF and the Help files yourself, or you can get us to do it for you.

Updates are charged at the standard rate of $40 per hour.

Q:

I already have documentation and Help. Can you update it for me?

A:

Of course! We can either update your existing files or we can take the content and add it to our own tried and tested template.

Updates are charged at the standard rate of $40 per hour.

Q:

Can you write documentation and Help for other products – not just software?

A:

Fly Software specialise in writing documentation and Help for Windows software. It’s what we know best because we have been involved in the software development industry for many years. We even produce our own successful applications!

However, our technical authors are all extremely capable writers, so if you require documentation for a non-software product, please contact us to see if we can help.

Q:

Do you write documentation and Help for Apple Mac software?

A:

No. We specialise in Windows software only. Sorry!

Q:

We are based in [INSERT COUNTRY]. Can we still work together?

A:

Yes. In almost all instances we produce documents and Help without any face-to-face contact with our clients.

You can contact us at anytime via our support ticket system or by email, and we can arrange telephone and Web conferences to suit your schedule.

If you would like to meet the technical author assigned to your project, this can be arranged (although a fee may be charged if overseas travel is involved and accommodation is required).

Q:

Can you provide professionally printed and bound documentation?

A:

Yes we can. However, we do not recommend it.

As you know, updates and enhancements to software can be frequent, and it is important the accompanying documentation mirrors these changes. Therefore, providing users with a Help system and PDF documentation is far more convenient and cost-effective.

Q:

Who owns the copyright?

A:

You do. When the project is complete we will present you with all of the source files used to create the documentation and Help. We will also keep a copy of them in case you want us to update or make changes.

Q:

How do I pay?

A:

Payment is made on the Fly Software website.

Credit/debit cards, cheque and bank transfer payments are accepted.

Our quote will contain a link you can click to add your order to the shopping cart on the Fly Software website. From here you can login to your user account (or create one) then select a payment option at the checkout.

Q:

How can I be sure Fly Software is right for the job?

A:

The best way to judge that is to look at some of the documentation and Help we have produced for other clients. You will notice it is of a very high standard – well written and presented, accurate and consistent.

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