Support & Maintenance


Support & Maintenance image

For help when you most need it, our products and certain services are supplied with either Standard or Premium support & maintenance.

Even if your product or service is supplied with our Standard support & maintenance, you can upgrade it to Premium at any time for that extra peace of mind or if you need us on-site to lend a personal hand.

Support & Maintenance
  • Included with all our products and certain services
  • Contact by support ticket
  • Monday to Friday - 10:00 to 17:00 GMT
  • Up to 24 hour offsite response
  • Onsite UK response unavailable
  • Onsite Overseas response unavailable
  • 72 hour maintenance response
Support & Maintenance
  • Included with Batch Star Enterprise and Software Development (1st year)
  • Contact by support ticket, telephone, email, Teams, Zoom
  • Monday to Sunday - 09:00 to 18:00 GMT
  • Up to 1 hour offsite response
  • 48 hour onsite (UK) response*
  • 72 hour onsite (Overseas) response*
  • 48 hour maintenance response

*Excludes travel and accommodation expenses

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