Support & Maintenance

Overview

For help when you most need it, our products and certain services are supplied with either Standard or Premium support & maintenance.

Available Monday to Friday between 09:00 and 18:00 GMT within the timeframe offered by the support & maintenance package, you can be certain any problems you may encounter are resolved without fuss and with minimal impact on your business.

Even if your product or service is supplied with our Standard support & maintenance, you can upgrade it to Premium at any time for that extra peace of mind or if you need us on-site to lend a personal hand.

Support & Maintenance
FREE
Standard
  • Included with all our products and certain services
  • Contact by support ticket, Discord
  • 24 hour offsite response
  • Onsite UK response unavailable
  • Onsite Overseas response unavailable
  • 72 hour maintenance response
Support & Maintenance
$599/pa
Premium

*Excludes travel and accommodation expenses

Learn more

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